As tennis officials we often deal with coaches at some of the most stressful moments in their lives--and we need to learn how to deal with that situation in the right manner. Many times we have seen officials clam-up in fear, launch out into their own tirades--and thankfully, we have seen many officials deal with the situation in the right manner. Here are some simple guidelines on how to deal with an irate coach:
* Keep a calm voice and spirit.
* Listen to what the coach is saying--up to a point. Many times they just want to be heard but make sure they understand the limits on their voicing their frustrations.
* Listen to the player if they have something to contribute to the situation but keep them within the guidelines for this interaction.
* After listening to the coach and/or player, share your viewpoint and ruling in the matter but be sure to do it in a calm and level tone.
* Never verbally attack or ridicule a coach or player.
* Be sure to keep your stopwatch handy and visible so that everyone knows there is a time limit on the conversation.
* When all is said and done, resume play...
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